AfroScrub Shipping Policy

Last updated: 4. Nov. 2026

Processing time: 2 business days

Shipping time: 5–10 business days after your order ships

Where We Ship

We ship to the United States, Canada, Australia, New Zealand and the United Kingdom. Orders with shipping addresses in other countries will be cancelled and refunded.

Business days are Monday to Friday, excluding public holidays. Delivery times are estimates, not guarantees.

Order Processing

Orders are processed and shipped within 2 business days of payment. Orders placed on weekends or holidays begin processing the next business day.

Your VIP Club membership is a digital membership and does not ship. Membership benefits are available by email and on our website.

Shipping Costs, Tracking and Customs

• Shipping costs. Free shipping / shipping cost shown at checkout. Any shipping charges are shown before you complete your order.
• Tracking. Once your order ships, we email you a tracking number. Tracking may take 24–48 hours to update after shipment.
• Customs and duties. Orders may ship internationally to reach you. Any customs duties, import taxes or fees charged by your country are your responsibility. Customs inspections can add to delivery times, and we are not responsible for those delays.

Address Changes, Lost, Delayed or Damaged Packages

• Incorrect addresses. Please check your shipping address at checkout. To change it, email us before your order ships. We are not responsible for orders sent to an incorrect address provided by the customer.
• Delayed packages. If your order has not arrived 10 business days after shipping, contact us and we will investigate with the carrier.
• Lost packages. If tracking shows your order as delivered but you did not receive it, check with neighbors and your local post office, then contact us within [X] days of the delivery date.
• Damaged or incorrect items. Email us within 5 days of delivery with your order number and photos of the issue, and we will make it right.

Returns and refunds are covered by our Return & Refund Policy. For any approved refund, you ship the product back to our overseas warehouse at your own expense.

Contact Us

Questions about shipping? Email support@get-afroscrub.com (available 24/7) or call +1 205 618-6469.

AfroScrub is owned and operated by ECOMCOATS LLC.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to United States.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at linen.vip@proton.me or use the contact details in our contact information policy.