Refund policy

Return & Refund Policy

Last updated: 4. Nov. 2026

Contact Us

Email: support@get-afroscrub.com.

Overview

AfroScrub is owned and operated by ECOMCOATS LLC ("AfroScrub," "we," "us"). This policy covers refunds on AfroScrub products and on the AfroScrub VIP Club membership. By placing an order, you agree to the terms below.

30-Day Money-Back Guarantee

AfroScrub products come with a 30-day money-back guarantee. To qualify, you must document your use of the product every day with photos, starting the day you begin using it.

To be eligible, all of the following must be true:

  1. Your refund request is made within 30 days of the delivery date of your order.
  2. You took at least one photo every day you used the product, showing the product and the date.
  3. You submit all daily photos with your refund request. Missing days may make the request ineligible.
  4. You used the product as directed.
  5. You return the product, including any unused portion, as described in the Return Shipping section.

Refund requests without complete daily photo documentation will be denied. The guarantee applies to physical products only, not to VIP Club membership charges.

VIP Club Membership

Your AfroScrub order includes enrollment in the AfroScrub VIP Club. Membership starts with a 14-day free trial. Unless you cancel before the trial ends, you will be charged $29.99 every 30 days until you cancel.

VIP Club members receive benefits such as member discounts and early access to new products.

  • Rebills are non-refundable. The VIP Club is a digital membership. Once a $29.99 membership charge has been processed, it cannot be refunded.
  • Cancel during your trial to avoid any charge. If you cancel within 14 days of your order, you will not be charged for the VIP Club.
  • Cancel any time. Email support@get-afroscrub.com to cancel your membership. Cancel before your next billing date to avoid the next charge. Your benefits continue until the end of the period you have already paid for.

How to Request a Refund

  1. Email support@get-afroscrub.com with the subject line "Refund Request" and your order number.
  2. Attach your complete set of daily photos, or include a link to a shared folder containing them.
  3. We will review your request. If approved, we will email you a Return Authorization number and the return address.
  4. Ship the product back within 14 days of receiving your Return Authorization.

Returns sent without a Return Authorization number will not be accepted or refunded.

Return Shipping

You are responsible for the cost of return shipping. Our returns facility is located overseas, so international shipping rates apply and may be significant.

  • Return shipping costs are not refundable.
  • We recommend a trackable shipping method. We are not responsible for returns lost or damaged in transit.
  • You are responsible for any customs duties, taxes or fees on the return shipment.
  • Your refund is issued only after we receive the returned product.

Refund Processing

Approved refunds are issued to your original payment method within [X] business days of us receiving your return. Your bank may take additional time to post the credit. Original shipping charges, return shipping costs and VIP Club membership charges are not refunded.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, email support@get-afroscrub.com within 5 days of delivery with your order number and photos of the issue. We will make it right.

Contact Us

Questions about this policy? Email support@get-afroscrub.com.

AfroScrub is owned and operated by ECOMCOATS LLC.